This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager.

Inhalte

• Service Management Overview
• Installing System Center 2012 R2 Service Manager
• Key Concepts and Features
• Configuring Service Manager For Your Environment
• Integrating Service Manager with the Hybrid Cloud
• Managing Incidents and Problems
• Managing Changes and Releases
• Configuring and Managing the Service Catalog
• Automating Business Processes with Orchestrator
• Configuring Service Level Management
• Using Reports and Analyzing Data in Service Manager
• Advanced Troubleshooting and Disaster Recovery
• Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool

Seminarzeiten

Dieses Seminar findet täglich von 9:00 – ca. 17:00 Uhr statt.

Enthaltene Leistungen

Im Seminarpreis sind die Seminarunterlagen, die Pausenverpflegung (Kaffee, Tee, kalte Getränke, Kekse, Süßigkeiten) sowie die Mittagsverpflegung enthalten.